If you are a sales professional or want to become one, or if you are looking for a new sales job, you will face one of the toughest interview processes of any job seeker.
What is a CRM?
CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help companies manage customer relationships in an organized way.
Some of the many benefits it offers are: (1) it enables product management departments to identify and target customers, manage campaigns, and generate quality leads; (2) it streamlines information and processes for revenue and accounting to more easily share information; (THREE) it’s a database tool for individualizing relationships with customers, keeping track of needs, spending, and service. All in one easily accessible system.
Most of my clients are using Salesforce.com for a CRM or a home brew Oracle system. A quality company will invest in this type of software. This may be a nice question to ask in an interview.
Selling Power magazine recently ran an article on 8 Trends That Are Driving CRM’s Future that will be worthwhile reading for any sales manager in laboratory sales, laboratory sales, biotechnology sales, pharmaceutical revenue, clinical diagnostics sales, hospital equipment sales, surgical supplies sales, imaging sales, laboratory revenue, DNA products sales, cellular and molecular products revenue, and pharma device sales.
Article courtesy of Peggy McKee - Owner / Senior Recruiter at the nationally
recognized medical and pharmaceutical sales recruiting team of PHC Consulting.
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